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Get fast help with your Growe Supply order, returns, exchanges, and product questions. Our international customer service team is ready to assist you.

Get Help Fast - Choose Your Best Option

Need Immediate Help?

Check these quick solutions first:

  • Track Your Order - Get real-time delivery updates

    • Shopee: Chat us up on Shopee Chat

    • Lazada: Chat us up on Lazada Chat

    • TikTok: Chat us up on TikTok Chat

  • Return & Exchanges - Start your return in 2 minutes

    • Shopee: Chat us up on Shopee Chat

    • Lazada: Chat us up on Lazada Chat

    • TikTok: Chat us up on TikTok Chat

  • FAQ: Common Questions - Instant answers to popular questions

  • Product Guides - Setup and care instructions

Contact Our Customer Service Team

Customer Service (Returns, Exchanges & Order Issues)

Best for: Refunds, exchanges, returns, order problems, delivery issues

WhatsApp (Fastest Response): +65 8793 6168

  • Response time: Within 2-3 hours during business hours

  • Available: Monday-Friday 9 AM - 6 PM SGT, Saturday 9 AM - 1 PM SGT

Email: [email protected]

  • Response time: Within 24 hours

  • Best for: Detailed requests requiring documentation

General Inquiries & Product Questions

Best for: Product information, bulk orders, partnership inquiries, general questions

Email: [email protected]

  • Response time: Within 48 hours

  • Available: Monday-Friday business hours

Company Information

Legal Business Name: Growe Supply Pte Ltd Singapore UEN: 202125297K Registered Address: 2 Venture Drive, #14-02, Singapore 608526

Business Hours:

  • Monday - Friday: 9:00 AM - 6:00 PM SGT

  • Saturday: 9:00 AM - 1:00 PM SGT

  • Sunday & Public Holidays: Closed

Before You Contact Us

Common Questions We Can Help With

  • ✅ Where is my order?

  • ✅ How to return or exchange items

  • ✅ Product care and setup instructions

  • ✅ Bulk order discounts

  • ✅ Delivery scheduling

  • ✅ Product recommendations

  • ✅ Account and payment issues

Tips for Faster Service

When contacting us, please include:

  • Your order number

  • Photos (for damaged items, missing order, and related issues)

  • Your preferred resolution

  • Best time to reach you (for calls)

For Product Issues:

  • Include photos of the entire product and close-ups of problem areas

  • Mention in detail the problem that you are facing and be as descriptive as possible

  • Tell us when you first noticed the issue

Other Ways We Can Help

Self-Service Options

  • Resources - Complete growing guides and tutorials

  • Blogs - Written content for all things skincare, beauty and ingredients

  • WhatsApp community - Connect with the rest of the Growe Gang

Follow Us for Updates

Service Standards

Our Promise to You:

  • WhatsApp responses within 2 hours (business hours)

  • Email responses within 24-48 hours

  • 95%+ customer satisfaction rating

  • Same-day processing for returns initiated before 2 PM

Quality Assurance:

  • 100% no fake goods to be sold intentionally to customers.

  • Full refund guarantee on fake or damaged goods

  • Supervisor escalation available at all times.

Last Updated: July 6, 2025

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