Contact Us
Get fast help with your Growe Supply order, returns, exchanges, and product questions. Our international customer service team is ready to assist you.
Get Help Fast - Choose Your Best Option
Need Immediate Help?
Check these quick solutions first:
Track Your Order - Get real-time delivery updates
Shopee: Chat us up on Shopee Chat
Lazada: Chat us up on Lazada Chat
TikTok: Chat us up on TikTok Chat
Return & Exchanges - Start your return in 2 minutes
Shopee: Chat us up on Shopee Chat
Lazada: Chat us up on Lazada Chat
TikTok: Chat us up on TikTok Chat
FAQ: Common Questions - Instant answers to popular questions
Product Guides - Setup and care instructions
Contact Our Customer Service Team
Customer Service (Returns, Exchanges & Order Issues)
Best for: Refunds, exchanges, returns, order problems, delivery issues
WhatsApp (Fastest Response): +65 8793 6168
Response time: Within 2-3 hours during business hours
Available: Monday-Friday 9 AM - 6 PM SGT, Saturday 9 AM - 1 PM SGT
Email: [email protected]
Response time: Within 24 hours
Best for: Detailed requests requiring documentation
General Inquiries & Product Questions
Best for: Product information, bulk orders, partnership inquiries, general questions
Email: [email protected]
Response time: Within 48 hours
Available: Monday-Friday business hours
Company Information
Legal Business Name: Growe Supply Pte Ltd Singapore UEN: 202125297K Registered Address: 2 Venture Drive, #14-02, Singapore 608526
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM SGT
Saturday: 9:00 AM - 1:00 PM SGT
Sunday & Public Holidays: Closed
Before You Contact Us
Common Questions We Can Help With
✅ Where is my order?
✅ How to return or exchange items
✅ Product care and setup instructions
✅ Bulk order discounts
✅ Delivery scheduling
✅ Product recommendations
✅ Account and payment issues
Tips for Faster Service
When contacting us, please include:
Your order number
Photos (for damaged items, missing order, and related issues)
Your preferred resolution
Best time to reach you (for calls)
For Product Issues:
Include photos of the entire product and close-ups of problem areas
Mention in detail the problem that you are facing and be as descriptive as possible
Tell us when you first noticed the issue
Other Ways We Can Help
Self-Service Options
Resources - Complete growing guides and tutorials
Blogs - Written content for all things skincare, beauty and ingredients
WhatsApp community - Connect with the rest of the Growe Gang
Follow Us for Updates
Instagram: https://www.instagram.com/growesupply/
Facebook: https://www.facebook.com/growesupply/
Newsletter: Subscribe for first dips on new blog articles, random goodies like discount codes, and event invites form time to time.
Service Standards
Our Promise to You:
WhatsApp responses within 2 hours (business hours)
Email responses within 24-48 hours
95%+ customer satisfaction rating
Same-day processing for returns initiated before 2 PM
Quality Assurance:
100% no fake goods to be sold intentionally to customers.
Full refund guarantee on fake or damaged goods
Supervisor escalation available at all times.
Last Updated: July 6, 2025
Last updated
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