Vision
Introduction
We envision a world where everyone can easily access, purchase, and enjoy authentic ASEAN products safely, without risking product quality or your safety.
There's nothing more frustrating than waiting three days for a body lotion you carefully researched and bought, only to find that it doesn’t work, is fake, or could be harmful to your health.
As fellow online shopping addicts ourselves, we have experienced this dreadful experience many times in the past while online shopping, which is why we set out to create
Our Purpose
Why we exist
We want to build an enduring brand and platform where you can:
easily and conveniently buy authentic products and brands from South East Asia online from the comfort of your home;
without having to worry about fakes, counterfeits and not being able to getting your money back if you received a fake product.
all while embodying our core values in everything we do.
This is what we are trying to build here at Growe Supply.
What Sets Us Apart
Imagine
A shopping platform that is dedicated to always putting the customer's needs first ahead of the shareholders.
A brand that actually listens to customer feedback, and not just leave them on an email thread that never actually gets resolved.
An elevated shopping experience that allows customers to play a part in building the future of the platform together with the company's leaders and employees.
Most big brands and big shopping platforms don't operate like this and almost always make big business decisions without the customer's input. Their core directive is to "maximize shareholder value", and not "maximize customer value".
This is how we would like Growe Supply to be different. We want to be known globally as the only shopping platform and brand that is known for "maximizing customer value", and we need all of our customers, business partners, and investors to be onboard with this unique ideology.
How we plan to do this
1. Unparalleled Buying Experience
We will build a shopping experience that is extremely easy to use. It will take a lot of effort and resources, but shopping with us should feels like a "Walk in the Park."
2. Exceptional Customer Service
We shall always put the customer's needs first above everyone else in the company. The platform will only has value if our customers deem it so. All business decisions must strive to be made for the benefit of the customer.
3. Strong Brand Transparency & Community
We shall make our customers part of the journey of building Growe Supply. In order to do this successfully, we must give openly share our progress with our customers, and be willing to set our egos aside to receive help from them.
For more developments, please check out our roadmap. We update this every quarter to keep all stakeholders (especially customers) informed of our progress thus far!
Our Core Values
"How you do anything, is how you do everything"
Our commitment to you is built on seven strong pillars:
Freedom: Empowering our customers with choices and opportunities.
Accountability: We take responsibility for our products, our service, and our impact.
Creativity: Innovative solutions for all your needs.
Courage: Fearlessly pursuing quality and excellence.
Competence: Expertise you can trust in every product we offer.
Curiosity: An eagerness to learn and grow alongside our customers.
Honor: We uphold integrity in every interaction.
This is our secret that drives all of our decision making here in Growe. From hiring our employees, to vetting our business partners.
Each of these core values plays a crucial role in shaping our company culture and strategy. By adhering to these principles, we ensure that every decision made aligns with our mission to deliver exceptional value and service. Through continuous reflection and commitment to these values, we strive to foster an environment where both our team and our customers can thrive.
How We Operate: Our Proven Process
To ensure your experience is smooth and satisfying, we have established a proven process in the past 3 years (2021 to 2024):
For B2C Customers
In Singapore
We source for products and brands to sell in Singapore
You as a customer, place an e-commerce order on any one of our online stores:
https://shop.growesupply.com (In Development)
Our fulfillment team in Singapore packs your order in less than 24 hours on the same day as long as the order comes in before 2pm. (GMT+08)
The third-party logistics (3PL) partners that we have partnerships with ensures prompt delivery of your order to your doorstep.
If there are any issues with your order, we will follow up with post-purchase service, including refunds and returns if necessary.
Once you have received your order, you may receive a physical card to join the Growe Gang. The main benefit of joining the our community is that you can see what goes on behind the scenes and play an active part in shaping the future of the Growe brand and shopping platform for the collective benefit of all B2C customers.
For B2B Clients
Order products from us wholesale via email or phone.
Our fulfillment team in Singapore packs your order in less than 24 hours on the same day as long as the order comes in before 2pm. (GMT+08)
The third-party logistics (3PL) partners that we have partnerships with ensures prompt delivery of your order to your doorstep.
If there are any issues with your order, we will follow up with post-purchase service, including exchanges and returns if necessary.
Our Guarantees
For B2C Customers
Authenticity: No fake products—100% full refund guaranteed.
Quality Assurance: No damaged products—100% refund guaranteed.
Hassle-Free Returns: Change of mind is honored as long as products remain unopened.
For B2B Customers
Authenticity: No fake products—100% full refund guaranteed.
Quality Assurance: No damaged products—100% refund guaranteed.
Hassle-Free Returns: we will handle on a case to case basis (for example: sent the wrong item)
Join Us on This Journey!
Join our cause, and help us build up a vibrant marketplace where customers interests come first, and products from the ASEAN region can connect with the world. Our commitment to freedom, accountability, creativity, and more drives us, and we want you to be part of this exciting mission.
Together, we can create a beautiful tapestry of culture, authenticity, and commerce that enriches lives. Join us today and discover the difference!
Shop Now
Order Wholesale
Last updated
Was this helpful?